Programme
| Time | Agenda |
| 09:30 – 10:15 | Registration |
| 10:15 – 11:00 | Coffee and networking |
| 11:00 – 11:15 | Welcome and introduction to the day |
| 11:15 – 12:45 | Cross-Selling session |
| 12:45 – 14:00 | Lunch |
| 14:00 – 15:30 | Pro Bono – Greg Fullelove |
| 14:15 – 15:30 | Smart Performance – Dr Grace Lordan |
| 15:30 – 15:45 | Refreshments |
| 15:45 – 17:15 | Service line sessions (90 mins) |
| 17:15 – 18:30 | Group check-in / free time |
| 18:30 – 19:00 | Drinks |
| 19:00 – 21:00 | Dinner and Awards |
| 21:00 – 23:30 | Silent Disco |